Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or different from their description on the product detail page on www.zoulnzera.com.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with the brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.
Products may be eligible for replacement only if the exact same item is in stock.
If the replacement request is placed and the exact same product is not in stock, we will provide a refund.
While returning electronic products like electronic toys, battery-operated toys, and other gadgets, make sure that all the accessories of the product including the tag, box, and warranty/guarantee card are returned along with the product. Missing any accessories like remotes, wires, cables, etc will not be eligible for a refund.
Products like mother care products, cosmetics, and baby care products are non-returnable.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days of the delivery of the product.
Zera Kid: Replacement Policy
What are the conditions for Free Replacement?
Items within the return window and in stock (exact same item) are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Item received is physically damaged;
Item received has missing parts or accessories;
Item received is different from their description on the product detail page on www.zoulnzera.com; or
Item received is defective/does not work properly.
A free replacement cannot be created for an item that was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.